Our return policy lasts for 30 days. From the day you receive your item, you have 30 days to initiate a return.

Eligibility for a Return

To be eligible for a return, your item must:

• Be in the same condition that you received it.

• Be unused, with tags, and in its original packaging.

• Accompanied by the receipt or proof of purchase.

Starting a Return 

To initiate a return, please contact us at contact@ahlsten-stahlberg.com. If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any questions regarding returns, please contact us at contact@ahlsten-stahlberg.com.

Damages and Issues

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, under the EU consumer protection laws.

Refunds

Upon receiving and inspecting your return, we will notify you about whether the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that it may take some additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven’t received a refund yet, please contact us at contact@ahlsten-stahlberg.com.